Your team logs into portals, copies data between screens, and re-keys the same information across systems that don't talk to each other. Web Operators do that work automatically — navigating real websites, filling real forms, extracting real data — so your team works on decisions, not data entry.
The Portal Problem
Your team starts every morning the same way. Open the carrier portal — log in, navigate to pending activities, download a document. Open the AMS — find the policy, cross-reference the fields, update what changed. Open the rating engine — re-enter the same data, pull a quote. Open the filing system. Open the claims portal. Five systems, five logins, five workflows, and not a single API connecting any of them.
The data is right there on the screen. Your team can see it, read it, work with it. But getting it from one system to another means copying, pasting, tabbing, and re-keying — manually bridging the gap between systems that will never talk to each other.
Every hour your team spends navigating portals is an hour they are not spending on underwriting, broker relationships, or placing business. The constraint is not talent or effort. The constraint is that the systems your business depends on were never designed to work together, and the integrations you have been promised are perpetually "on the roadmap."
How It Works
Indemn analyzes the portal workflows your team performs every day — which systems, which screens, which fields, which sequence. We build structured playbooks for each operation: log in, navigate, extract, fill, verify, submit. Each step is documented, auditable, and repeatable.
Web Operators execute these playbooks autonomously through the browser. The same browser your team uses. The same login credentials. The same portals. The same forms. But instead of a person clicking through screens for thirty minutes, the Web Operator completes the work in under two minutes — accurately, consistently, and without interruption.
No API is required. No carrier cooperation is needed. No integration project. If the system has a login screen and a browser, a Web Operator can work with it today.
Any System. Through the Browser.
Web Operators connect to any web-based system your team currently accesses manually:
- Carrier portals — renewals, endorsements, policy issuance, document retrieval
- AMS platforms — Applied Epic, AMS360, HawkSoft, and others
- Rating engines — commercial and personal lines comparative raters
- State filing systems — surplus lines filings, regulatory submissions
- DMV and motor vehicle reports — driver history, vehicle records
- CLUE and loss history — claims data lookups and verification
If your team can navigate to it, log in, and use it — a Web Operator can too.
Your Associates\' Connection to Everything
Web Operators are how your Associates reach systems that have no API. When an Associate is handling a customer request and needs to look up a policy in a carrier portal, retrieve a document from a filing system, or enter data into an AMS, it dispatches a Web Operator to handle that step. The Web Operator navigates the portal, completes the task, and returns the result. Your team never sees the handoff.
This means every Associate in your workforce can operate across every system your organization touches — without a single integration. No backlog. No negotiations. Just work that gets done.
Frequently Asked Questions
How does a Web Operator connect to systems without an API?
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The same way your team does — through the browser. A Web Operator navigates to the portal, logs in with credentials, reads the page, fills forms, clicks buttons, and extracts data. It uses browser automation to interact with any web-based system exactly as a human would, but faster and without errors.
Which systems can Web Operators connect to?
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Any system accessible through a web browser. Carrier portals, AMS platforms (Applied Epic, AMS360, HawkSoft), rating engines, state filing systems, DMV lookups, CLUE reports — if your team can log in and use it, a Web Operator can too.
Is this the same as RPA?
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Web Operators go beyond traditional RPA. They understand page context, adapt to layout changes, handle multi-step workflows with conditional logic, and recover from errors. Traditional RPA breaks when a button moves or a field name changes. Web Operators read the page like a human and adapt.
How are credentials handled?
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Credentials are stored securely and never exposed in logs or outputs. Each Web Operator authenticates using your existing portal accounts — no special API keys or integrations needed from the carrier side.
Can Web Operators work alongside our existing Associates?
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Yes. When an Associate needs to look up data, file a document, or enter information into a system that has no API, it dispatches a Web Operator to handle that step. The result comes back to the Associate, which continues the workflow. Your team never sees the handoff.