# Indemn

> Indemn is the conversational AI platform for insurance distribution — a digital workforce of AI Associates that deliver measurable Agentic Business Results (ABR) for MGAs, agencies, and carriers. Insurance-native, human-in-the-loop, and NAIC-aligned, with a proven production record: 90%+ of policy sales completed quote-to-bind without human intervention via EventGuard, a fully digital MGA that Indemn built, scaled, and sold to Jewelers Mutual.

Indemn deploys AI Associates — specialized digital workers that hold real conversations across web, voice, email, and text — each mapped to a specific business outcome. The site is a funnel: choose a segment (agencies, carriers, distributors), choose a strategic outcome, and reach the Associate built for that job.

Terminology used throughout Indemn's materials: "Associate" (a digital worker, never a chatbot), "digital workforce," "Agentic Business Results (ABR)" and "Resolution Rate" (how outcomes are measured), and "Revenue Capacity" (the growth these Associates unlock).

## Core

- [Home](https://www.indemn.ai/): Conversational AI for insurance distribution — overview and an interactive segment router.
- [What We Do](https://www.indemn.ai/what-we-do): Real Agentic Business Results, not proofs of concept — roughly a 60-day path to production.
- [Our Approach](https://www.indemn.ai/our-approach): Insurance-native AI architecture — human-in-the-loop, NAIC-aligned compliance-by-design, deterministic guardrails.
- [Who We Are](https://www.indemn.ai/who-we-are): The team and the EventGuard story — a fully digital MGA built and sold to Jewelers Mutual.
- [Who We Help](https://www.indemn.ai/who-we-help): The three segments Indemn serves and how to choose a path.

## By segment

- [Agencies & Brokerages](https://www.indemn.ai/agencies): AI Associates for retail agencies across retention, operational efficiency, revenue growth, and strategic control.
- [Carriers](https://www.indemn.ai/carriers): AI Associates for insurance carriers.
- [Distributors — MGAs, IMOs, FMOs](https://www.indemn.ai/distributors): AI Associates purpose-built for the distribution channel.

## Capabilities

- [Quote & Bind](https://www.indemn.ai/resources/outcomes/quote-and-bind): Sell 24/7 on every channel — from first conversation to bound policy.
- [Conversational Intake](https://www.indemn.ai/resources/outcomes/conversational-intake): Every visitor gets a conversation, not a form; every inquiry gets handled, not abandoned.
- [Cross-Sell](https://www.indemn.ai/resources/outcomes/cross-sell): Find coverage gaps and fill them naturally, in the flow of conversation.
- [Email Intelligence](https://www.indemn.ai/resources/outcomes/email-intelligence): An organized inbox; the team focused on decisions, not data entry.
- [Submission Automation](https://www.indemn.ai/resources/outcomes/submission-automation): Raw submission to quote-ready package — extracted, validated, and routed without manual processing.
- [Claims Intake](https://www.indemn.ai/resources/outcomes/claims-intake): Report an accident and, minutes later, the claim is filed, the adjuster assigned, and a rental arranged.
- [Document Retrieval](https://www.indemn.ai/resources/outcomes/document-retrieval): From request to delivered document across any channel and carrier, in minutes.
- [Member Support](https://www.indemn.ai/resources/outcomes/member-support): Replace the entire phone tree with a single conversation — no menus, no dead ends.
- [Healthcare Open Enrollment](https://www.indemn.ai/resources/outcomes/open-enrollment): Medications, dosages, and frequencies collected and formulary-validated before a licensed agent picks up.
- [Renewals Campaign](https://www.indemn.ai/resources/outcomes/renewals-campaign): Confirm every renewal across four channels with the data tracked to completion.
- [Strategy Studio](https://www.indemn.ai/resources/outcomes/strategy-studio): Build, configure, and improve AI Associates from the platforms you already use — Claude Code, Claude AI, ChatGPT, or Gemini.
- [Web Operators](https://www.indemn.ai/resources/outcomes/web-operators): Connect to carrier portals, AMS platforms, and rating engines without waiting for an API.

## Proof & research

- [GIC Underwriters — case study](https://www.indemn.ai/resources/case-studies/gic-underwriters): 46% of producer inquiries autonomously handled and 95% response accuracy within 60 days; live in 7 days.
- [AI ROI in Insurance: Building the AI Tier](https://www.indemn.ai/resources/white-papers/ai-roi-in-insurance): Why most insurers miss measurable ROI, and how the AI Tier turns AI into a predictable profit center across efficiency, conversion, and growth.
- [The Distribution Dilemma](https://www.indemn.ai/resources/white-papers/distribution-dilemma): The AI Tier for MGAs, IMOs, and FMOs — a unified layer between the AMS, CRM, and broker-engagement channels.
- [How We Evaluate Conversational AI Agents](https://www.indemn.ai/resources/blogs/building-evaluations-for-conversational-agents): Indemn's LLM-judge evaluation framework — how "good" is defined and measured, including voice simulation.
- [ROI / Revenue Capacity Calculator](https://www.indemn.ai/roi): Estimate the capacity a digital workforce unlocks for your team.

## Security & compliance

Indemn's live control posture is published at the [Trust Center](https://trust.indemn.ai/), which shows current framework status and the specific controls in force.

- **Framework status**: SOC 2 Type 2, GDPR, and HIPAA programs are all *in progress*. None is certified today — the Trust Center reflects current status at any time.
- **Data protection**: Data encrypted at rest and in transit. Encryption is also enforced on end-user devices, alongside mobile device management and anti-malware.
- **Access control**: MFA required for administrative access and for critical services. Documented access granting and revoking processes, regular access reviews, enforced onboarding and offboarding, and a password management policy.
- **Infrastructure**: Cloud infrastructure behind a Web Application Firewall, with firewall restrictions on public access, automated security scanning, restricted production deployment access, and pull-request-based change control.
- **Vulnerability management**: Penetration testing performed within the last 12 months with findings remediated; ongoing vulnerability scanning under a documented policy.
- **Monitoring and incident response**: Audit logs collected and managed, a documented incident response policy, and an established breach notification process.
- **Resilience**: Automated backups, a documented business continuity and disaster recovery policy, and an established data recovery process.
- **Third parties**: Vendor management program with vendors classified by risk level. [Subprocessors are listed publicly](https://trust.indemn.ai/?tab=subprocessors).
- **Insurance-specific controls**: Human-in-the-Loop architecture and NAIC AI Model Bulletin alignment, with deterministic guardrails — see [Our Approach](https://www.indemn.ai/our-approach).

## Optional

- [Book a Demo](https://www.indemn.ai/book-a-demo): Book a 30-minute strategy demo with a dedicated Indemn specialist.
- [Contact](https://www.indemn.ai/contact-us): Reach the Indemn team.
- AI Associate pages: Indemn publishes 50+ terminal pages at `/{segment}/{outcome}/{slug}` (for example, `/agencies/client-retention/proactive-client-communication`), each mapping a specific job to a named Associate and its Agentic Business Result. The complete list is in the sitemap: https://www.indemn.ai/sitemap-index.xml